Assistant Manager (Full Time)
Job Description
Lifelong Thrift Stores is a non-profit store that directly supports Lifelong’s programs through raising revenue at the store, and helps people living HIV/AIDS in the Seattle area by issuing vouchers for household essentials and clothing.
Lifelong is a nonprofit agency that empowers people living with HIV/AIDS and other chronic conditions to lead healthier lives.
DEFINITION:
The primary role of the Assistant Manager, (AM) is to assist in overseeing all staffing needs, maintain and enforce customer service standards, manage the Volunteer Department, and all aspects of the store’s operations and physical plant needs. They will be the Manager In-Charge during the absence of the Executive Director. This is a full-time, exempt, regular position. Weekends, nights, and open availability required, unless approved by the Executive Director.
CORE RESPONSIBILTIES:
Attend, or lead when needed, team meetings, trainings, and events. Build awareness and understanding of HIV/AIDS with the staff, volunteers, and the public. Assist occasionally with coordination, recruitment and appreciation of volunteers. Work with staff and clients of diverse socio-economic, ethnic, lifestyle and sexual orientation backgrounds. Maintain strict professional boundaries and confidentiality. Maintain regular and reliable hours as negotiated with the Executive Director.
Effective Assistant Managers will exhibit:
A drive for results, as demonstrated by consistently being a top performer; a track record of meeting and exceeding goals; and a commitment to pushing themselves and others toward results.
Skillful process management, demonstrated by their skill at figuring out the various steps necessary to complete a task; ability to conceptualize and simplify complex tasks into straightforward steps; capacity to organize people and activities; and understanding deliverables and how they can be measured effectively.
A gift for organization, as measured by their ability to orchestrate multiple activities at once to accomplish a larger goal; and arrange information in a useful and efficient manner.
Commitment to building effective teams including creating strong morale via a sense of belonging and celebrating success; fostering open dialogue and promoting inclusion; defining success in terms of whole team; and letting people finish and be responsible for their work
And maintaining good supervisor relationships, including responding and relating well to supervisors; being comfortable with coaching; embracing challenge and professional development.
Qualifications:
Lifelong Thrift Stores is a non-profit store that directly supports Lifelong’s programs through raising revenue at the store, and helps people living HIV/AIDS in the Seattle area by issuing vouchers for household essentials and clothing.
Lifelong is a nonprofit agency that empowers people living with HIV/AIDS and other chronic conditions to lead healthier lives.
DEFINITION:
The primary role of the Assistant Manager, (AM) is to assist in overseeing all staffing needs, maintain and enforce customer service standards, manage the Volunteer Department, and all aspects of the store’s operations and physical plant needs. They will be the Manager In-Charge during the absence of the Executive Director. This is a full-time, exempt, regular position. Weekends, nights, and open availability required, unless approved by the Executive Director.
CORE RESPONSIBILTIES:
- Provide leadership, motivation, and support for Thrift Store employees and volunteers. This includes identifying staffing needs, training staff and creating effective work schedules when needed.
- Cultivate and expand business relationships for increased inventory donations.
- Promote the mission of the agency at the Thrift Store
- Recruits, trains, develops and communicates with all staff as well as assesses performance on a regular basis.
- Implements and maintains guest service standards.
- Maintains all merchandising standards, display presentations and signing standards and monitors inventory levels
- Assists in adjusting strategies.
- Maintains adherence to all company policies and procedures.
- Assists in, or conducts, interviews as needed.
- Enforces all safety and theft prevention policies at all times.
- Performs any other duties as assigned by supervisor.
- Follows and enforces all cash handling policies and procedures.
Attend, or lead when needed, team meetings, trainings, and events. Build awareness and understanding of HIV/AIDS with the staff, volunteers, and the public. Assist occasionally with coordination, recruitment and appreciation of volunteers. Work with staff and clients of diverse socio-economic, ethnic, lifestyle and sexual orientation backgrounds. Maintain strict professional boundaries and confidentiality. Maintain regular and reliable hours as negotiated with the Executive Director.
Effective Assistant Managers will exhibit:
A drive for results, as demonstrated by consistently being a top performer; a track record of meeting and exceeding goals; and a commitment to pushing themselves and others toward results.
Skillful process management, demonstrated by their skill at figuring out the various steps necessary to complete a task; ability to conceptualize and simplify complex tasks into straightforward steps; capacity to organize people and activities; and understanding deliverables and how they can be measured effectively.
A gift for organization, as measured by their ability to orchestrate multiple activities at once to accomplish a larger goal; and arrange information in a useful and efficient manner.
Commitment to building effective teams including creating strong morale via a sense of belonging and celebrating success; fostering open dialogue and promoting inclusion; defining success in terms of whole team; and letting people finish and be responsible for their work
And maintaining good supervisor relationships, including responding and relating well to supervisors; being comfortable with coaching; embracing challenge and professional development.
Qualifications:
- Bachelor’s degree or equivalent experience
- 2 or more years retail supervision or management experience.
- Demonstrated experience supervising professional staff.
- Demonstrated leadership abilities.
- Demonstrated ability to supervise, train, and coordinate volunteers and staff.
- Able to organize, prioritize multiple projects and meet deadlines in a time-sensitive environment.
- Possess an understanding of professional boundaries.
- Demonstrated skills and working knowledge of Microsoft Office suite of applications, including Excel, Outlook, and Word.
- Ability to communicate clearly and professionally in both verbal and written form.
- Proven ability to work independently and in a collaborative team environment.
- Ability to respond to change quickly.
- Ability to develop good working relationships with internal and external customers.
- Demonstrated ability to work effectively under stressful conditions.
- Ability to lift up to 50 lbs and walk up one flight of stairs.
- Ability to work a flexible schedule that will include evenings and weekends.